Privacy Statement

CALM is fully committed to ensuring the privacy of website users. This Privacy Policy Statement explains how we use your personal information to improve the service we can offer you. This policy may change occasionally so please check this statement from time to time.

What information do we collect?

We collect personal information from you through any enquiry forms that you complete and through any e-mails that you send us.
We also collect information automatically each time you visit the site. This information, which includes parts of the site visited, is only used as aggregate information, not as individual information.

What we do with personal information?

We use personal information that you give us to answer your enquiries, and provide you with information you have requested.
We also use the aggregate information about visitors' site usage patterns to enable us to see how popular different parts of the site are with our visitors, helping us decide how best to further develop the site.

Who do we share information with?

CALM's helpline is confidential. Usually only the advisor you are speaking to will know what you have said.   We do write up examples of calls for training purposes but these are used internally with CALM or the advisors themselves,  and ALL examples remain anonymous.
Information on call rates and website tracking statistics will be shared internally with CALM, Trustees, staff and the Call Advisors. We may also share this information with companies working in support of or on behalf of CALM to help develop the service.
Information that you have supplied to us via the contact links on this site is subject to the Data Protection Act.
There are some circumstances when we are forced to pass information on outside CALM. This is if we think that another person or a child may be at serious risk of harm. These details will be passed to relevant services such as the police, ambulance service or social services.

Read our full Confidentiality.