Need help? Call our helpline…

5pm–midnight, 365 days a year …or find help online here


0800 58 58 58


0808 802 58 58


Need help? Call our helpline 0800 58 58 58
or Use our WEBCHAT.

Website Access

CALM works to ensure that its media is accessible to people who have visual, hearing, motor or cognitive impairments.

Accessibility is a partnership between site producers like us and the creators of the operating system, browser, and specialist assistive technologies which many disabled users employ to allow them, for example, to view websites in easier-to-read colours, with larger fonts, or as spoken text.

As such technologies have become more available and sophisticated, we will ensure that our media work well with these assistive technologies to ensure an accessible experience for disabled users.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

This website endeavours to conform to level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

Here’s some ways in which is accessible:

Basic features

Our alternative text provides concise but accurate descriptions of what our images look like.


These are easily identifiable – with a significant difference in colour and underlined or otherwise clearly distinguishable. Colour alone is never used to identify elements.

Visual effects

No flashing or distracting image content.


All form input elements clearly labelled.

Scaleable font sizes

Fonts can be enlarged within any modern browser, for users who require larger, legible text.

Site functions

The web site will function correctly without scripting or rich-media plug-ins. This means if you do not have Javascript or Adobe Flash turned on or installed, you will still be able to browse the content.


General browsing has been designed to be intuitive and easy to use for all users.

Screen Readers 

For screen reader software, we’ve avoided generic links such as ‘click here’ or ‘more’. Instead, the text of the link describes the destination. Also, there is no ‘autoplaying’ video or audio—which would clash with screen reader’s speech—rendering the site unusable.

The website also uses the Web Accessibility Initiative’s Accessible Rich Internet Applications (WAI-ARIA) document landmark roles to define the structure of pages. This helps screen reader users to understand the role of a section and orientate themselves within the document.

Browser Upgrades 

We have tried to make our website compatible with all browsers. However, if you are using an older browser, you may see inconsistencies in the presentation of pages. It may help you to download a newer version of a browser.

The following are available to download for free:

Mozilla Firefox    Google Chrome      Safari      Internet Explorer      Opera

Whilst CALM strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We are committed to improving the accessibility of the web site. Please contact [email protected] if there’s anything you would like to know or discuss.

Latest Articles