Need help? Call our helpline…

5pm–midnight, 365 days a year …or find help online here

Nationwide

0800 58 58 58

London

0808 802 58 58

Use

Webchat
Need help? Call our helpline 0800 58 58 58
or Use our WEBCHAT.

Complaints

If you have had any trouble with our services, please get in touch using the form below and we’ll work to resolve any problem as soon as we can.

If your complaint is fundraising related, please read our fundraising complaints procedure.







Please note that if your complaint is in regards to our helpline or webchat we may need to share this with our third party providers. By submitting this enquiry you give us permission to share your details for communications relating solely to this complaint.

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