We’re here to talk through whatever you’re going through. We’re supporting more people than ever through this challenging time and currently taking more calls than usual. Our trained helpline staff are working at full capacity to keep our services running – this might mean there is a delay when getting in touch with us, but rest assured we’re here and ready to talk – it might just take a little longer than usual.
We offer an accredited confidential, anonymous and free (see note below) support, information and signposting to people anywhere in the UK through our helpline. Calls are taken by trained staff who are there to listen, support, inform and signpost. And because calls are confidential and anonymous we don’t and can’t offer a counselling service. We also offer a web chat service.
OFCOM rulings mean that all calls are now free to make from landlines, payphones and all mobiles.
Calls are taken in order, so it’s best to stay in a queue rather than redial.
Our National helpline is open 7 days a week, 5pm to midnight. Callers can talk through any issue, we’ll listen and offer information and signposting. Calls are anonymous & confidential and won’t show up on your phone bill. Calls are free from landlines, payphones and all mobiles.