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CALM’s Fundraising Complaints Procedure

CALM will always take complaints seriously and act to the best of our ability to resolve any issues. We will be open and transparent with our fundraising at all levels. We seek to ensure that complaints are listened to and investigated thoroughly; are dealt with consistently; are acknowledged speedily; are dealt with in an appropriate, fair and timely manner; and are learned from.

If you would like to make a complaint to CALM, you can contact us using any of these options:

Email us at complaints@thecalmzone.net

Write to us at:

Campaign Against Living Miserably
PO Box 68766
London
SE1P 4JZ

We will acknowledge your complaint within three working days of receiving it, and send a formal response within 10 working days. If you are not happy with our response please let us know as soon as possible. Your complaint will be referred to a more senior member of staff, who will carry out a review and let you know the outcome.

Should you need any more advice or information, please feel free to contact us informally via our enquiry form; or contact the Fundraising Regulator.

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