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CALM Helpline changes

We’ve made some changes to our helpline and livechat to make them better and easier to use.

We know things look a little different, but the helpline and livechat service you’re using is the same. Every call and chat is free, anonymous, and handled by our professional helpline team. You can find out more here.

We’re always looking for ways to improve how we do things to help more people and make our helpline better for you. The recent changes have been made based on feedback from users and our helpline team.

We’d love to hear your feedback. You can submit a post-chat feedback survey if you used our service through our webchat or WhatsApp. If you spoke to us on the phone, then please contact us using the feedback form.

We made changes to our helpline messages after receiving feedback from our helpline users and helpline team. They are designed to be clearer and easier to use.

Yes. While things look a little different, nothing about our helpline service has changed. Calls and chats are free and anonymous, and we’re open from 5 p.m. to midnight every day. You can find out more about our helpline policies here.