No one knows the helpline better than the people who work on it every day. So we asked them to tell us the one thing they want you to know about using it.
‘What happens when you call the CALM helpline?’ is a question we get a lot. And we completely get it. We know there’s a lot running through your head when you're thinking of calling the helpline.
We hear from people who were originally reluctant to call the CALM helpline. People who have told us they felt “silly for calling (despite being at their lowest point)”. Or that their worries were trivial. Or that they were “reluctant as I didn’t think it would help.” But there is no weakness in calling our helpline. There is no judgement or pressure. Just support to help you look to the future with a bit more hope.
Our helpline is a lifeline for so many people. A place for everyone who ever finds themselves struggling. That’s why it’s so vital we’re here every day, no matter what. In their own words here’s what a call means to the people who use our helpline.
“I stared at the number. I was terrified. Terrified of the shame I felt in asking for help, terrified of being laughed at for being weak… Instead I found someone who listened and that was all I needed at that moment: to be heard.”